KRKYA FAQ — All your questions answered, right here

Yes, you must be at least 18 years required. Any irregularity in age verification will result in permanent account closure.

No. Only one account can be created per mobile number and ID. Any attempt to create multiple accounts will result in all accounts being suspended.

on the Login page Click "Forgot Password?" Enter your registered mobile number and we'll send you an OTP. Use that OTP to set a new password. If you're still having trouble, contact us via live chat.

KYC verification is required before withdrawing. Upload a photo of your national ID or passport. Verification is usually completed within 24 hours.

To close your account, contact customer support via live chat or email. Make sure to withdraw your balance before closing. You can also use self-exclusion for responsible gaming purposes.

The minimum deposit amount on KRKYA is just BDT 500You can start small and gradually increase your amount.

Once KYC verification is complete, it typically takes 5 to 30 minutes to be withdrawn. Bank processing may occasionally take up to 24 hours.

Contact Live Chat with your transaction reference number. Issues are typically resolved within 1–4 hours. Keep your bKash/Nagad transaction ID handy.

KRKYA does not charge any additional fees on deposits. However, bKash or Nagad may apply their own transaction fees.

Minimum Withdrawal Amount BDT 500KYC verification must be completed before making a withdrawal.

Before withdrawing a bonus, you must place bets a specified number of times — this is called wagering. For example, a 10x wagering requirement on a BDT 100 bonus means you need to place BDT 1,000 in total bets.

A set percentage of your daily net losses is credited back to your account the following day as cashback. Check the Promotions page for the cashback rate and maximum limit.

Share your referral code with a friend. When they register and make their first deposit, both you and your friend will receive a bonus.

No. Bonuses cannot be withdrawn directly. Once you meet the wagering requirements, you may withdraw the winnings earned from your bonus.

Live betting means placing bets while a match is in progress. Odds update in real time, and in cricket you can bet ball by ball.

on the Slot Games page and choose your preferred game, set your bet amount, and spin. Every spin is independent and RNG-controlled.

Minimum bet amounts vary by game and betting market. For Sports Betting, the minimum is generally BDT 10 and slots BDT 1 starting from.

If a match is cancelled or left unresolved, the full stake is generally refunded. For full rules, see Terms & Conditions on the page.

No. KRKYA will never ask for your password via SMS, email, or phone. Any such request is a phishing attempt. Report it to our live chat immediately.

Change your password immediately and notify us via Live Chat. KRKYA will launch an investigation right away and secure your account if necessary.

No. KRKYA Privacy Policy your information is never sold or shared with any third party.