Your trust in KRKYA is our greatest asset. On this page, we clearly explain what information we collect, why we collect it, how it is stored, and our commitment to never sharing it with third parties.
6 core principles that keep your data safe at all times.
All data transfers on the KRKYA site are secured with bank-grade 256-bit SSL encryption. Your information cannot be read or stolen by any third party.
KRKYA never sells your personal information to third parties. Your data is used solely to improve your service experience.
All data is stored in internationally certified, secure data centers. Regular security audits and backups are carried out.
KRKYA collects only the information that is strictly necessary. We do not request or store unnecessary personal data.
Your password is never stored in plain text. It is encrypted using bcrypt hashing technology — not even KRKYA staff can read it.
You can request to view, correct, or delete your information at any time. Your data belongs to you.
By using KRKYA (krkya.win), you fully agree to this Privacy Policy. This policy outlines our commitment and legal obligations to protecting your personal information.
KRKYA (referred to as "we", "us", or "the Platform") is an online gaming platform based in Bangladesh. We place the highest importance on the privacy of our members. This Privacy Policy explains how KRKYA collects, uses, and safeguards your information.
This policy applies to the krkya.win website and all associated services. By using our platform, you are deemed to have agreed to the terms of this policy.
KRKYA is a trusted online entertainment platform built for active players in Bangladesh, offering Sports Betting, casino games, slots, and much more.
This policy applies to all individuals who are registered members of KRKYA or who visit the platform.
KRKYA collects only the information that is strictly necessary. Below is a breakdown of the data collected at each stage:
| Type of Data | What Is Collected | Why It Is Collected |
|---|---|---|
| IP Address | Your device's IP | Security & Fraud Prevention |
| Device Information | OS, browser, and device model | To improve your experience |
| Cookie Data | Session & Preferences | Personalizing login experience & services |
| Log Data | Page visits and click patterns | Platform Improvement |
KRKYA uses the data it collects solely for the following purposes:
Your data may be used to comply with applicable laws, regulations, or court orders.
KRKYA never sells your personal information to third parties for commercial purposes. Data sharing occurs only in specific, defined circumstances.
Limited data may be shared with trusted partners for payment processing, KYC verification, and technical services. These partners are bound by strict confidentiality agreements.
Data may be disclosed in response to lawful requests from government authorities or courts. Only the minimum necessary information will be provided in such cases.
KRKYA uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience on the platform.
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain KRKYA features.
KRKYA does not retain data for longer than necessary:
| Type of Data | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction History | 7 years | Financial Regulations |
| KYC Documents | 5 years after verification | Regulatory Requirements |
| Gaming Log | 2 years | Dispute Resolution |
| Session Data | 90 days | Security Analysis |
Upon expiry, data is securely deleted or anonymized.
KRKYA follows the highest industry standards to protect your information:
Keep your password confidential, exercise caution when using public Wi-Fi, and report anything suspicious to KRKYA immediately.
As a KRKYA member, you have the following rights over your personal data:
You may request a copy of the data KRKYA holds about you at any time. We will provide it within 30 days.
If any of your information is incorrect, you may request a correction. An ID document will be required for changes to your name or date of birth.
After account closure, you may request that your personal information be deleted (subject to legal retention obligations).
You may request that the processing of your data be restricted in certain circumstances.
You can opt out of KRKYA promotional messages at any time.
To exercise your rights, contact the KRKYA customer support team via Live Chat. Requests are typically resolved within 7–14 business days.
KRKYA strictly prohibits providing services to anyone under 18 years of age. We do not knowingly collect or store any personal information from minors.
If we discover that data has been collected from a minor, the account will be immediately closed and the data deleted. Parents or guardians who have concerns are welcome to contact KRKYA.
KRKYA features games from 50+ providers, including Pragmatic Play, PG Soft, and NetEnt. Each provider operates under its own privacy policy.
When you play a game, your device connects to the game engine. Providers typically receive only game-related data (bet amounts, results) — not your personal identity.
Payment providers such as bKash, Nagad, and Rocket operate under their own privacy policies, which also apply during transactions.
KRKYA may update this Privacy Policy from time to time. Members will be notified of significant changes via SMS or platform notifications.
Continued use of the platform after an update is considered acceptance of the revised policy. We recommend visiting this page regularly to stay informed.
For any privacy-related questions, concerns, or requests, please contact the KRKYA customer support team:
Privacy-related requests are typically 7 business days responded to.